Uncategorized Archives - CloudCo Partner

Cloud Storage and Call-Recording Compliance: How CallCabinet Compliments 3CX Customers

Are you already providing 3CX service for your customers? Why not also help them by providing regulatory compliance by integrating CallCabinet’s Atmos, a seamless call recording and AI-powered analytics program? Atmos’ seamless integration with 3CX means your customers can hit the ground running, solving common contact center problems such as • Improving Customer Experience• Increasing Customer Retention• Enhancing Team Training• Dispute Resolution• Gaining Industry-Specific Compliance By simply offering Atmos, through CloudCo, you can unlock the potential in your customer’s voice data. Adding...

May 17, 2022UncategorizedRead more...

Live Chat and VoIP: Taking your Ecommerce to the Next Level

Amongst internet users, there are around 2 billion digital buyers in the world, which is more than 50% of total internet users. The trend of online buying and selling will only continue to rise, with everything now just a click away. Long gone are the times where it was necessary to travel miles away to buy something you need. Electronic commerce or ecommerce has dramatically changed the way businesses operate, broadening their ability to reach areas that used to be hard...

March 30, 20213CX, PBX, UncategorizedRead more...

CloudCo BaaS

Why you should have a BaaS solution? Data is the essence of any organization, and its loss is often a major concern for software-as-a-service (SaaS) customers because SaaS vendors’ backup policies cannot guarantee a complete and speedy restore of lost data. Data loss, and the worry that surrounds it, can be easily avoided by pairing SaaS applications with a complete BaaS backup and recovery solution. What is BaaS? Backup as a service (BaaS), is a method of offsite data storage in which files, folders, or the entire contents of a...

February 3, 2021UncategorizedRead more...

Update 5 Alpha 2: Revs up Performance to Satisfy Ramp-up Service Demands

Update 5 Alpha 2 improves performance, stability, and compatibility with the updated .net core 3.1 platform used in Update 5. This results in greater control of the start-up period, with 3CX now able to accelerate its response time and service greater call center service loads. This second Alpha version also fully supports E911 Emergency Service Rules by reinforcing its emergency number options with an override to the Caller ID and emergency policy names. Please keep in mind that due to the new...

February 28, 2020UncategorizedRead more...

5 FREE Marketing Tools to Boost Sales and Engagement

Digital marketing in the 21st century can be tough. After all, the average person now has an attention span of just 8 seconds, so we’re officially less focused than goldfish. In fact – you’d be dropping off right now if it wasn’t for the image below! Here are a few more jaw-droppers for my fellow marketers: 27 million pieces of content are shared on social media every day55% of all website views are now 15 seconds or less78% of people who reach...

February 25, 2020UncategorizedRead more...

Employees Get 3CX Android App Auto-installed via G Suite

Take advantage of the built-in app management tools in G Suite to easily deploy the 3CX Android app to users’ personal or company-owned mobile phones. Any device configured with a company email address will automatically download and install the latest 3CX Android app, ready for provisioning. If using a BYOD scheme you can easily separate between work-related and personal apps and data. Follow these steps to have the 3CX Android app on your users’ phones in no time! Get Your Employees 3CX-ready These example use cases...

February 24, 2020UncategorizedRead more...

911 What’s Your Emergency? V16 Update 5 Alpha Responds with Emergency Number Options

3CX Update 5 Alpha is the first response to the upcoming emergency service rules in the US and the EU. The changes ensure emergency response centers automatically receive critical information for calls made to emergency numbers. To assist you on the way to full compliance, Update 5 Alpha introduces new Emergency Number options. More info below on how to use these options and be more prepared for emergency incidents. New Emergency Number Options To configure the new Emergency Number options, go to “Settings” >...

February 14, 2020UncategorizedRead more...

How can new VOIP resellers differentiate when adopting UCaaS?

So you’ve decided to add a UCaaS offer to your existing MSP/ISP portfolio? Great! The market value of UC is expected to exceed $96bn by 2023 so there’s never been a better time to take a piece of the pie. Just be wary of the traps those who went before you fell into. Namely, pitching the new solution like a commodity rather than focusing on the value you can bring alongside. The former results in a discounting battle between resellers...

February 12, 2020UncategorizedRead more...

Storage Buckets, Browser Extensions and 911 with 3CX Update 5 Alpha

3CX Update 5 Alpha includes a bucket load of features! Store your backups and archived recordings in Google Storage Buckets. Improve compliance with US Emergency Service Rules, with 3CX’s new emergency number options. Manage calls directly from your desktop, with the 3CX Chrome Extension now available for Edge (Chromium). Read on for more features and improvements. Put Google Storage on Your Bucket List Update 5 Alpha now adds Google Storage Buckets to the supported options for storing backups and archiving recordings. Take...

February 11, 2020UncategorizedRead more...

Eliminate Downtime with the New 3CX SBC High Availability Clustering

Introducing a sneak preview of the new 3CX Session Border Controller (SBC) High Availability (HA) Clustering solution, that ensures IP phones’ uninterrupted connection to the PBX. The 3CX SBC is used to create a secure tunnel to connect remote IP phones to your PBX. With the SBC HA Clustering solution, we have eliminated the risk of a faulty SBC node severing communications with a remote office. What’s more, it does this without any intervention by the administrator. If a single SBC host goes...

February 6, 2020UncategorizedRead more...