PBX

Do You Need Hosted VoIP? Here are 5 Reasons You Should Go for a Hosted PBX

There’s absolutely no doubt about the need to switch to a VoIP system if you haven’t already: as we’ve established at 3CX, using VoIP/IP Telephony can help you save costs on telco bills by up to 80 percent. Where many people get confused, however, is whether they should go for a hosted VoIP solution or an on-premise VoIP system. What is Hosted VoIP? A hosted PBX system is one in which your phone systems connect through the Internet to a provider that...

Change Your Forwarding Rules in Just a Few Clicks

If it’s true that flexibility is one of the key aspects of intelligence, then 3CX is certainly the smartest PBX on the market! What often escapes technicians is the user’s point of view: we think of how to make the PBX safer, how to effectively manage the flow of incoming calls, and how to define the outbound rules. However, what if an employee, specifically one who is less familiar with new technologies, is unexpectedly unavailable? What happens then? In the best...

3CX Use Cases: Unified Communications in Healthcare

A unified communications solution combines various channels in one platform for effective communication between health professionals and patients, no matter where they are. With voice, video and chat all combined and managed with advanced contact center features, the right communications solution can increase efficiency, grow patient numbers and cut overheads. What’s more, it enables doctors, nurses and other healthcare professionals to provide assistance to the most vulnerable members of society. So let’s take a look at this use case...

Open for Business: Returning to the Office Post COVID-19

As countries around the world tentatively start relaxing their COVID-19 lockdowns, the time when we’re asked to pack away our makeshift desks and return to the office is edging nearer. Yet, in the absence of a vaccine, it’s unlikely that the offices we left will be the offices we head back to. Workplaces are going to have to adapt to the post-pandemic reality. The new normal Experts have suggested that we need a combination of short term fixes and long term...

New Windows App with Call Transfer to Voicemail & Other Improvements

A new Windows App release is now available for download and includes the ability to transfer calls to an extension’s voicemail, as well as some very important usability and connectivity fixes. What’s Improved The latest Windows App version delivers the ability to transfer calls to an extension’s voicemail from the “Receptionist”, “Q-Manager” or “Manager” view. This extends the transfer functionality while managing queue calls in one of the app’s dedicated views. The new app also delivers these significant fixes on usability and...

New SBC Beta Release Available for Download

The new Beta version of the Session Border Controller (SBC) has been released with significant improvements to the High Availability (HA) Cluster configuration, along with latest fixes for stability and connectivity. If you already have SBC(s) deployed in standalone or high-availability mode, this is a release you definitely need to check out! Streamlined Configuration This latest SBC Beta version delivers an updated and smoother initial configuration for the High Availability (HA) Cluster, with: To Ping or Not To Ping – The cluster’s Ping...

Call center reborn: Make way for the Virtual Contact Center

Contact centers and call centers have a number of stereotypes attached to them, both in terms of working for one and customer experience. It’s a necessary evil; one that customers love to hate but simultaneously are seething with anger about when they learn that the company they need support from doesn’t offer the service. But the contact center as we know it is changing and a new virtual call center replacement seems to be the way of the future. Can going hosted/virtual really...

3CX is not a Free Communications Tool. Here’s why.

The communications market is awash with free solutions. Others are offered at exorbitant prices. Yet at both ends of the spectrum, it’s doubtful that anyone anticipated the COVID-19 outbreak and the impact it has had on demand for remote communication tools around the world. Many businesses who were ill-equipped for remote work have had to make a snap decision and choose a communications solution in the midst of panic. The immediacy of the change left little time for research. As...

Remember Phone Calls? Not All Meetings Require Video

Video conferencing is everywhere these days. There are the 1-2-1s with your line manager, the team meetings and the customer meetings. Not to mention the after-work drinks and family video calls once you are done for the day. Following the COVID-19 pandemic, we’re video calling more than ever and to be frank, many of us are starting to find it rather exhausting. And with good reason! A video call is actually more intense than a face to face meeting as...

Tips & Tricks! Getting the Most out of the New iOS App

The brand new iOS App Beta (via TestFlight) is out today and it has some serious usability tricks up its sleeve to boost your productivity! If you haven’t had the opportunity to take it for a spin yet, join the 3CX Beta testing team and be one of the first to access its exciting new features and functionality. To be in on the action, you simply need an Apple device running iOS v13.2+ and your PBX to be running the latest v16...