PBX

What Is STIR/SHAKEN Certification, And Why Does It Matter?

What Is STIR/SHAKEN Certification, And Why Does It Matter?  We have all been there at some point. You pick up the incoming call, and you hear, hello – hello? Oh hi! This is <fill in the blank> calling about your automotive warranty…. Yes, the dreaded robocall. The number that called appeared to be local, as did the last several calls.  Eventually, you just stop answering calls that aren't on your contact list. You ask yourself:  “How do they get so many local numbers?”. The reality is these call centers are...

Live Chat and VoIP: Taking your Ecommerce to the Next Level

Amongst internet users, there are around 2 billion digital buyers in the world, which is more than 50% of total internet users. The trend of online buying and selling will only continue to rise, with everything now just a click away. Long gone are the times where it was necessary to travel miles away to buy something you need. Electronic commerce or ecommerce has dramatically changed the way businesses operate, broadening their ability to reach areas that used to be...

Web Conferencing Video Quality: 1. Meeting Quality Profiles

Did you know that your meeting video quality is dependent on many factors? One side of it is the hardware you’re using, from the webcam to the microphone. Lighting and specifically the brightness of the room also makes a huge difference in your image quality. Remember, a webcam is not a 1000$ DSLR camera. On the other hand, the quality of your internet connection is also extremely important, if not more important than the hardware aspect in some cases. An unstable...

SSO and Boosted Performance in V18 Alpha 2!

V18 Alpha 2 is here for your testing! This version features some almighty security updates including SSO. We’ve also revamped overall performance of the PBX and smartphone apps for a more reliable experience and made managing the PBX even easier! SSO and update to Debian 10 Buster No more forgotten passwords or searching through emails! We’ve implemented SSO so that users and administrators can login to the web client and management console with their Google or Microsoft 365 account. We’ve also...

Android Beta: Improved Call Recovery & Push Notification

In this latest Beta release, 3CX has made significant improvements to call recovery and push notifications for a better call experience. We’ve also introduced the ability to automatically add conferences to your devices calendar. Intelligent call reconnection In combination with the latest V16 release, the app now re-connects a call if changing networks or if the network drops temporarily (for example when driving on the highway). What’s more, if call quality remains low, the app will automatically drop the call and...

Improve Reliability of Android Push Notifications: Update to U8

For better reliability of Push required to wake up the phone on inbound call or messages, we are updating Google’s Firebase Cloud Messaging (FCM) library. A custom account is no longer required and in fact is no longer supported by Google. To keep receiving inbound call and chat notifications, you should upgrade to Update 8 as soon as possible. If you cannot update, make sure to disable your custom Google FCM instance for Push messaging from the 3CX management...

Scheduling Conferences is a Breeze! Out Now V16 Update 8

Good news: V16 Update 8 is now available! Conference scheduling has been improved to be more user-friendly. We’ve even made a handy little video so you can see exactly how to do it. Also in this update are additional SMS providers and the new, simplified way to connect Facebook. Learn the new way to schedule a conference We’ve updated the email/calendar options to make it clearer which to select. Choosing one of the available online mail servers will open a new...

V18 to Simplify DNS Config. with its DNS Helper

Until now, 3CX has required the use of both a local and external IP in the case of unmanaged networks. Thanks to a new “DNS Helper”, which will be part of V18, we will be able to rely solely on the FQDN. This will simplify the way admins provision endpoints (e.g. IP Phones and 3CX apps), and the way users can access the web client and video conferencing. Your 3CX FQDN will be automatically configured like this, you won’t have...

Live Chat Update Supports Drupal, Joomla, Wix & More!

Live chat has had a major upgrade and is now available for easy integration with even more websites. We’ve also included a number of performance enhancements, customizable themes and support for offsite CDN for easier configuration and faster loading. No WordPress? No problem! We realize that there are many other popular CMS systems beyond just WordPress, and our live chat code generator now includes support for Drupal, Joomla, Squarespace, Weebly & Wix! Click on the links to read the configuration guides...

New Video Conferencing Apps for Android and iOS (Beta)

Need to conference in a hurry? We’ve got you covered. In our latest Android and iOS beta release, we’ve made it even easier to attend and participate in conferences from your mobile device. By re-developing our mobile video conferencing capabilities from scratch, we’ve been able to add functionalities previously only available via the Webclient. Plus, users will benefit from increased synergy between iOS and Android Ecosystems, as both now utilize a single code-base. Shared experience for mobile & web Enjoy a richer...