3CX

Live Chat Update Supports Drupal, Joomla, Wix & More!

Live chat has had a major upgrade and is now available for easy integration with even more websites. We’ve also included a number of performance enhancements, customizable themes and support for offsite CDN for easier configuration and faster loading. No WordPress? No problem! We realize that there are many other popular CMS systems beyond just WordPress, and our live chat code generator now includes support for Drupal, Joomla, Squarespace, Weebly & Wix! Click on the links to read the configuration guides and...

February 15, 20213CX, PBXRead more...

New Video Conferencing Apps for Android and iOS (Beta)

Need to conference in a hurry? We’ve got you covered. In our latest Android and iOS beta release, we’ve made it even easier to attend and participate in conferences from your mobile device. By re-developing our mobile video conferencing capabilities from scratch, we’ve been able to add functionalities previously only available via the Webclient. Plus, users will benefit from increased synergy between iOS and Android Ecosystems, as both now utilize a single code-base. Shared experience for mobile & web Enjoy a richer conferencing...

January 28, 20213CX, Android, iOS, PBXRead more...

Do You Need Hosted VoIP? Here are 5 Reasons You Should Go for a Hosted PBX

There’s absolutely no doubt about the need to switch to a VoIP system if you haven’t already: as we’ve established at 3CX, using VoIP/IP Telephony can help you save costs on telco bills by up to 80 percent. Where many people get confused, however, is whether they should go for a hosted VoIP solution or an on-premise VoIP system. What is Hosted VoIP? A hosted PBX system is one in which your phone systems connect through the Internet to a provider that hosts...

September 1, 20203CX, PBXRead more...

Five ways 3CX can power your sales team

In today’s digital world of email, instant messaging, live chat and video conferencing, phone systems are not often the first thing that businesses look to modernize. But sales teams have always had a close relationship with the phone. While intelligent prospecting, email tracking and automation is becoming increasingly important to modern sales processes, getting hold of a prospect or key customer over the phone can be so much more valuable than by email. According to Brevet, 92% of key customer interactions...

August 17, 20203CXRead more...

Change Your Forwarding Rules in Just a Few Clicks

If it’s true that flexibility is one of the key aspects of intelligence, then 3CX is certainly the smartest PBX on the market! What often escapes technicians is the user’s point of view: we think of how to make the PBX safer, how to effectively manage the flow of incoming calls, and how to define the outbound rules. However, what if an employee, specifically one who is less familiar with new technologies, is unexpectedly unavailable? What happens then? In the best case...

August 14, 20203CX, PBXRead more...

3CX Use Cases: Unified Communications in Healthcare

A unified communications solution combines various channels in one platform for effective communication between health professionals and patients, no matter where they are. With voice, video and chat all combined and managed with advanced contact center features, the right communications solution can increase efficiency, grow patient numbers and cut overheads. What’s more, it enables doctors, nurses and other healthcare professionals to provide assistance to the most vulnerable members of society. So let’s take a look at this use case for...

August 12, 20203CX, PBXRead more...

3CX V16, Update 5 Hotfix

Due to a chain of events, a Debian 9 root certificate was removed in the latest library package of ca-certificates. Apple Inc. uses this root certificate for many of their services, one of them being the notification system (APNS). With the removal of this certificate, the trust between the operating system and the service is broken resulting in the failure to deliver chat messages and calls to iOS-based devices. To note: The latest version 3CX iOS app has no reported performance...

June 15, 20203CXRead more...

Don’t Just Talk… Video! Get the New iOS App

The new iOS App is here! Tired of the same old phone calls with colleagues and customers? Take it up a notch with video and new rich-chat features. This, together with an upgraded notification system makes the iOS App your one-stop tool for working remotely while adding that extra spark to your business communications. Chat, Speak…VIDEO “Video killed the radio star”…while it hasn’t gone as far as killing voice-only phone conversations just yet, video certainly stepped up communications. The new iOS App...

June 10, 20203CXRead more...

5 Effortless Ways to Build Customer Relationships that Last

The success of your sales team is directly linked to their ability to build customer relationships that remain relevant beyond the first iteration of the sales cycle. On average, 61% of SMBs state that over half their yearly revenue is generated from their existing, loyal customer base. Happy? You should be! Nurturing your existing customer base is far easier than hunting for net new business and on average, loyal customers are worth 10x more to you than fresh meat! These...

June 9, 20203CXRead more...

iOS App Release Candidate Ready for Final Try-Outs

In preparation for the final roll-out of the new iOS App, we are releasing the Release Candidate via TestFlight. This RC version includes visual improvements as well as further fine-tuning of the new video calling feature. To try the new RC version you need an Apple device running iOS v13.2+ and your PBX to be on the latest v16 Update 5! Be sure to join our Beta testing team and send us your feedback. What’s Included The Release Candidate version most notably includes: ...

June 4, 20203CXRead more...