News

V18 Beta 1 – Gearing up for release

V18 is feature complete! The latest and possibly last beta has an improved web client / Windows app as well as Microsoft Teams integration. New web client interface with BLF support We’ve consolidated the menu options on the left-hand side of the web client and desktop app, adding labels to make the functionality of each item clearer. Contacts, Voicemail, Recordings and Settings are now located in the “More” menu list. The 3CX dialer now includes a BLF menu which works just...

Vodia-CloudCo Webinar: Thursday, July 15 at 10AM EDT

Thursday, July 15, 2021 If cloud solutions are a bit foggy for you, here’s your opportunity to let the sunshine in with our July 15th Vodia-CloudCo Partner webinar. Register here: Vodia - CloudCo Webinar CloudCo Partner, a channel-focused cloud services distributor is transforming the way resellers provide cloud software & services to their customers. Providing personalized sales and technical training, along with high-quality support and services, allows our partners to enter the cloud market rapidly and achieve day one profitability. CloudCo Partner focuses on partner...

9 Questions to Ask When Choosing a Microsoft Teams Recording Solution

Selecting a compliant Microsoft Teams recording solution can be confusing. Microsoft Teams has undergone a rapid adoption, boosted in part by the enormous Office 365 customer base. Multiple vendors have put in long hours to get their call recording solutions to accommodate Microsoft Teams. I know you are expecting me to tell you why our solution (Atmos by CallCabinet) is the right choice; instead, I will highlight some of the issues or questions you should ask your Microsoft Teams...

7 Reasons You Need Compliance Recording for Microsoft Teams

Recording Microsoft Teams Are you using Microsoft Teams to connect to your customers? Without a doubt, you’re seeing benefits from migrating to Microsoft’s all-encompassing interaction platform. But what about your compliance practices? Though Microsoft Teams excels at customer service connectivity and interaction, you’ll still need a crucial additional component, like Atmos by CallCabinet, to record your customer calls and meet all of your industry’s compliance laws. Microsoft Teams Compliance Gaps Infographic DOWNLOAD NOW Why does Microsoft Teams need compliance recording? Teams is an outstanding,...

V18 Alpha 3 – Fixes and Features

V18 Alpha 3 is here for you to try! Mainly fixes in this release but a few good changes too. Microsoft 365 user syncing, now in all editions! Previously a PRO license was required to sync Microsoft 365 users. In order to accommodate SSO for Microsoft 365 users we have made user syncing part of the standard edition. This way it’s easy to get customers onto 3CX, plus they can use SSO in any edition. Audit log now in all licenses Although it’s...

Snom Announces Standardized 3CX Template for North American Users

The template eliminates the need for customization and is available now for download on the 3CX platform TIGARD, OR (April 14, 2021) Snom (a wholly-owned subsidiary of VTech Holdings Limited), a pioneer and leading brand of professional and enterprise VoIP devices, today announced a new standardized template for North American users on 3CX Communications System. 3CX is a global leader in business communications solutions. The two companies joined forces to simplify Snom devices’ provisioning process on the 3CX platform, eliminating the...

Five Ways Containerized eSBCs Optimize Teams, Zoom & Other Cloud Communications Deployments

Enterprises are using Unified Communications as a Service (UCaaS) solutions like Microsoft Teams and Zoom, and Contact Center as a Service Solutions (CCaaS) like Five9 and Genesys to improve communications, simplify operations, and accelerate IT agility. As the COVID-19 outbreak clearly demonstrated, UCaaS and CCaaS solutions are ideal for delivering enterprise communications services to remote workers, mobile users, and small/home offices. Cloud-based communications and collaboration solutions have helped companies survive, and even thrive, throughout the pandemic. UCaaS and CCaaS platforms...

Try Out the Latest Android Beta Release

The latest Android Beta update is now available for your testing. This release includes mostly fixes as well as updates for the latest Android version. Status update We’ve updated the “In a call” status option to “On a call, not available”. We’ve made this more descriptive for an improved user experience. What’s more, this status is also now viewable in contact search. Improved push notifications Delivery of push notifications is even better! And we’re keen to hear about your experience with this, so...

Update to the Latest iOS Beta for Improved Connectivity

A new iOS Beta is available for testing! This release features a number of fixes and improvements for better call connectivity and experience with the app functions. Greater reconnection ability The iOS Beta applies fixes for even stronger call connectivity. We’ve fixed an issue in which a call was sometimes dropped during reconnection, and where it was less reliable in the case of UDP connectivity loss. Improved messaging functions We’ve made functional improvements to the messaging/chat feature for a more consistent and reliable...

Web Conferencing Video Quality: 3. Bandwidth

This is the third part of our web conferencing video quality series, all about bandwidth. Don’t forget to check out parts one and two, covering meeting profiles and latency! You may notice when using other video chat or conferencing products that sometimes a user’s video may become stuck, stuttery or jittery. We’ve almost completely eliminated this in 3CX, with the addition of certain algorithms made in-house and not available on any other platforms. There’s an ‘Ideal’ amount of bandwidth that...