News

7 Reasons You Need Compliance Recording for Microsoft Teams

Recording Microsoft Teams Are you using Microsoft Teams to connect to your customers? Without a doubt, you’re seeing benefits from migrating to Microsoft’s all-encompassing interaction platform. But what about your compliance practices? Though Microsoft Teams excels at customer service connectivity and interaction, you’ll still need a crucial additional component, like Atmos by CallCabinet, to record your customer calls and meet all of your industry’s compliance laws. Microsoft Teams Compliance Gaps Infographic DOWNLOAD NOW Why does Microsoft Teams need compliance recording? Teams is an outstanding,...

V18 Alpha 3 – Fixes and Features

V18 Alpha 3 is here for you to try! Mainly fixes in this release but a few good changes too. Microsoft 365 user syncing, now in all editions! Previously a PRO license was required to sync Microsoft 365 users. In order to accommodate SSO for Microsoft 365 users we have made user syncing part of the standard edition. This way it’s easy to get customers onto 3CX, plus they can use SSO in any edition. Audit log now in all licenses Although it’s...

Snom Announces Standardized 3CX Template for North American Users

The template eliminates the need for customization and is available now for download on the 3CX platform TIGARD, OR (April 14, 2021) Snom (a wholly-owned subsidiary of VTech Holdings Limited), a pioneer and leading brand of professional and enterprise VoIP devices, today announced a new standardized template for North American users on 3CX Communications System. 3CX is a global leader in business communications solutions. The two companies joined forces to simplify Snom devices’ provisioning process on the 3CX platform, eliminating the...

Five Ways Containerized eSBCs Optimize Teams, Zoom & Other Cloud Communications Deployments

Enterprises are using Unified Communications as a Service (UCaaS) solutions like Microsoft Teams and Zoom, and Contact Center as a Service Solutions (CCaaS) like Five9 and Genesys to improve communications, simplify operations, and accelerate IT agility. As the COVID-19 outbreak clearly demonstrated, UCaaS and CCaaS solutions are ideal for delivering enterprise communications services to remote workers, mobile users, and small/home offices. Cloud-based communications and collaboration solutions have helped companies survive, and even thrive, throughout the pandemic. UCaaS and CCaaS platforms...

Try Out the Latest Android Beta Release

The latest Android Beta update is now available for your testing. This release includes mostly fixes as well as updates for the latest Android version. Status update We’ve updated the “In a call” status option to “On a call, not available”. We’ve made this more descriptive for an improved user experience. What’s more, this status is also now viewable in contact search. Improved push notifications Delivery of push notifications is even better! And we’re keen to hear about your experience with this, so...

Update to the Latest iOS Beta for Improved Connectivity

A new iOS Beta is available for testing! This release features a number of fixes and improvements for better call connectivity and experience with the app functions. Greater reconnection ability The iOS Beta applies fixes for even stronger call connectivity. We’ve fixed an issue in which a call was sometimes dropped during reconnection, and where it was less reliable in the case of UDP connectivity loss. Improved messaging functions We’ve made functional improvements to the messaging/chat feature for a more consistent and reliable...

Web Conferencing Video Quality: 3. Bandwidth

This is the third part of our web conferencing video quality series, all about bandwidth. Don’t forget to check out parts one and two, covering meeting profiles and latency! You may notice when using other video chat or conferencing products that sometimes a user’s video may become stuck, stuttery or jittery. We’ve almost completely eliminated this in 3CX, with the addition of certain algorithms made in-house and not available on any other platforms. There’s an ‘Ideal’ amount of bandwidth that...

3CX V18 Video Conferencing & Apps: What You Need to Know

3CX Video Conferencing (formerly known as 3CX WebMeeting) has undergone a complete redesign, which is now available to all customers who install the 3CX v18 Alpha 2. We’ve focused heavily on new features and data privacy. Here what’s new: New Apps We’ve completely scrapped our old Android and iOS apps and made new ones from the bottom up. Joining a live meeting on the go has never been easier. You can now view shared content like shared screen content as well...

Atmos Won the Internet Telephony Product of the Year Award…Again

We’re excited to have been awarded the 2021 Product of the Year Award from Internet Telephony and TMCnet.  We are thrilled to celebrate the sixth consecutive year of being recognized as an innovator in the call recording and voice analytics industry. We’ve worked to make Atmos the modern, work-from-anywhere compliance platform of choice. We saw an immediate and increasing need for a cloud-based customer interaction platform from the outset of Atmos’ design. We made it UC-friendly and PBX-agnostic, but as...

Web Conferencing Video Quality: 2. Latency

In part one of this series, we discussed meeting quality profiles, required bandwidth and the factors that affect it. Like we mentioned before, there are several factors that influence meeting quality, most of them are easily fixed. Whether it’s new devices that are needed, a more powerful internet connection, or some simple configuration of your video conferencing setup. In this blog post, we’re going to discuss latency as a measure of quality in your video conferences, and how it can...